Shipping & Delivery
Orders will be dispatched within 1-2 business days for in-stock merchandise purchased before noon pacific time Monday to Friday. Orders made on Saturday or Sunday will be dispatched the following 1-2 business days. If a product is out of stock, the customer will be contacted with an updated ETA, an alternate item, or offer of a refund. You can view the shipping costs for the products you want to purchase by adding them to your cart and proceeding to the checkout page or reviewing the shipping rates table below
CONTIGUOUS U.S. SHIPPING RATES
FREE STANDARD SHIPPING on all orders over $30*.
| Delivery Method | Estimated Delivery Time | Rate |
| Standard Ground (UPS) | 5 - 7 Business Days | $5.99 |
| Express 2nd Day (UPS) | 1 - 2 Business Days* | $14.99 |
| Standard Overnight (UPS) | 1 Business Day** | $24.99 |
| PO Box (USPS) | 7 - 10 Business Days | $14.99 |
Please Note:
- Made to Order and Custom products may take up to 2 weeks to ship.
- While we try our best to deliver your items within the estimated delivery time, delivery dates are not guaranteed.
- Express is available on in-stock items only and may take 1-2 business days for processing prior to shipping.
- **Overnight is available on in-stock items only and orders must be received by 10am PST/1pm EST.
NON-CONTIGUOUS U.S. SHIPPING RATES
| Delivery Method | Estimated Delivery Time | Rate |
| Alaska (USPS) (includes PO Box) |
7 - 10 Business Days | $29.99 |
| Hawaii (USPS) (includes PO Box) |
7 - 10 Business Days | $15.99 |
| Hawaii (UPS 2nd Day) (Not Available for PO Box) |
1 - 2 Business Days* | $20.99 |
| Puerto Rico, Guam, and Virgin Islands (USPS) (Not Available for PO Box) |
7 - 10 Business Days | $29.99 |
Please Note:
- While we try our best to deliver your items within the estimated delivery time, delivery dates are not guaranteed.
- Express is available on in-stock items only and may take 1-2 business days for processing prior to shipping.
APO/FPO SHIPPING RATES
We ship all products to APO/FPO addresses with the exception of Compex Units. Only Compex accessories are shipped to APO/FPO addresses.
| Delivery Method | Estimated Delivery Time | Rate |
| APO/FPO (USPS) | 7 - 10 Business Days | $14.99 |
Please Note:
- While we try our best to deliver your items within the estimated delivery time, delivery dates are not guaranteed.
INTERNATIONAL SHIPPING RATES
United Kingdom: betterbraces.co.ukAustralia: betterbraces.com.au
When will a Backordered Item be shipped?
Donjoystore.com strives to maintain high inventory levels to satisfy all customer orders. Sometimes, however, demand can exceed supply, and a product will be listed as "Backordered." Backordered products will be shipped as soon as possible. If you need a rush delivery on your item, please email services@donjoystore.com to check on our inventory for the item you need.
What are the Free Shipping Terms & Conditions?
* Free shipping offers do not apply to large or heavy items * Donjoystore.com special offers may not be combined with any other offer or previously placed orders *Shipping offers apply to ground shipping only in the contiguous U.S. only. *Oversized and expedited shipping still applies * One household only * Other restrictions may apply.
